Tag Archives: iPhone

Using Your Superpowers to Spread Goodness

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I have been using a terrible, broken phone for the last 2 years. Well, it actually worked for about 2 months of that 2 years… but, as you may have figured out from that duration, I am now out of my contract and ready to get a new phone, service provider, etc…

Last night at 9pm – on a whim – I decided to get an iPhone 5c. I wasn’t sure what places would have it and who was open. I found myself checking it out on Target’s website because their site features an in-store availability site, whereby I can tell if a store has my item in or not. This feature is all the rage within the brick-and-morter retail world right now. Anyways, as luck would have it, Target’s site told me that my local store has it in stock and ready for my pick-up. Hooray!

Only not hooray.

We got to Target within 10 minutes. I told the sales person that the website said they have an iPhone 5c in blue and green in stock and I want one (wife also wanted one). He looked around and couldn’t find either phone. I said “But your website says you definitely have it in” and he just looked at me dumbfounded. Needless to say, wife and I left disappointed – which brings me to my point today.

This in-store fulfillment tool is all the rage and is wonderful – when it works. Now, perhaps

Tommy Target didn’t know where to look for the iPhones or their inventory was off –  but it turned what should have a positive buying experience for me (and $200+ transaction for them) into a non-buying visit and an overall dumbfounded and unhappy experience. That leads to my final point.

Leaders, think about your talents and skills in the leadership arena; maybe you have the sexy in-store fulfillment equivalent of people skills. Do you know how to use your abilities to create positive change around you? For instance, if you’re familiar with the StrengthsFinder 2.0 test, the “WOO” or “Win Others Over” skill is one of the most desirable qualities a person can have. However, if a person has the WOO but are a bad influence on others, having this attribute ends up not being a strength but a detriment. They attract a lot of attention – but not necessarily the good kind.

How are you using your abilities to their full capacity and to produce results? How are you using your superpowers to do good in the world?

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Filed under business, change management, leadership

CH-CH-CH-CH-CH CHANGE MANAGEMENT! No I Didn’t Stutter…

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Per Wikipedia:

Change management is an approach to shifting/transitioning individuals, teams, and – in general – organizations from a current state to a desired future state. It is an organizational process aimed at helping change stakeholders to accept and embrace changes in their business environment or individuals in their personal lives

I love you, Wikipedia.

Q. Why does change management matter? 

A. The world is changing and to stay relevant, one needs to change with culture. Remember Circuit City and Blockbuster Video? Not very good at change management.

Q. What does a good change management response look like?

A. Good change management straddles a line between being reactive to culture and being proactive – actually creating culture. A good example is Apple, a company that reacted to the cell phone revolution by creating the brilliant iPhone but a company that also has worked to set the pace for the future with inventions like the iPod and iCloud. Bad change management is overly reactive to culture or actually too proactive that leads to being out of touch and even downright weird (remember the XFL anyone?).

Do not fear change management. Embrace it, own it, use it. Mold the future!

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Filed under change management